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Snagging & Defect Management

Resolve snags, speed up handover and increase project quality with Zutec

Identify and resolve issues quickly with a simple-to-use Snagging and Defect Management solution that digitises snagging registers and connects employees, subcontractors and management teams.

A foreman on scaffolding of a new building
Aecom
Wates
Taylor Wimpey Logo
Multiplex Logo
Sir Robert McAlpine Logo
Mirvac Logo
Abu Dhabi Airport colour logo
Aecom
Wates
Taylor Wimpey Logo
Multiplex Logo
Sir Robert McAlpine Logo
Mirvac Logo
Abu Dhabi Airport colour logo
Aecom
Wates
Taylor Wimpey Logo
Multiplex Logo
Sir Robert McAlpine Logo
Mirvac Logo
Abu Dhabi Airport colour logo
Aecom
Wates
Taylor Wimpey Logo
Multiplex Logo
Sir Robert McAlpine Logo
Mirvac Logo
Abu Dhabi Airport colour logo

Swap manual processes for a cloud-based platform and mobile app

Traditional snagging processes leave too much scope for human error, crossed wires and confusion. By digitising snagging on your projects, you can save vast amounts of time and prevent mistakes, oversights and miscommunication. Speed up resolution times, avoid delays and improve customer satisfaction.

What are the benefits?

Take control of your processes and decisions

  • Track the status of all snags with full visibility at every stage. 
  • Maintain a complete audit trail of actions, dates, and responsible parties. 
  • Assign and monitor accountability across teams and subcontractors. 
  • Make faster, data‑driven decisions to support on‑time project delivery. 

Consolidate all your information into one record

  • Create a reliable record of decisions and actions throughout the construction process. 
  • Store all snagging information in one central location for easy reference. 
  • Ensure no details are missed and all changes are fully evidenced. 

Save valuable time

  • Reduce administrative overheads by digitising manual snagging processes. 
  • Automate reports, notifications, and workflows to eliminate repetitive tasks. 
  • Speed up resolution times and improve customer satisfaction. 
FAQs

Still have questions?

Can we define custom fields for snagging?

Yes, Zutec allows users to define custom fields, have custom dropdowns with parent and child relationships, and auto-populated fields.

How do we capture snags and defects in the field?

Zutec enables users to access snagging forms on a mobile device, upload photos, sign off on work done, and drop geo-located pins of identified snags and defects on general arrangement (GA) drawings. Pins are colour-coded based on the status of the snag.

Can we digitise our existing paper-based forms?

Yes, as part of your Zutec onboarding, we can help you digitise your existing paper-based forms.

What’s wrong with paper-based snagging processes?

Traditional snagging processes leave too much scope for human error, crossed wires and confusion. When individual properties can run into hundreds of snags throughout construction, larger residential developments can accumulate tens of thousands of issues. By digitising snagging on your projects, you can save vast amounts of time and prevent mistakes, oversights and miscommunication.

Sometimes access to the internet is limited onsite, does Zutec Field work offline?

Yes, Zutec Field is designed to work offline so users can carry out inspections with secure sign-offs when the tool is offline and syncs data once the user is back in a Wi-Fi zone or in the office.

Can I add all my subcontractors to the platform, and will that increase my license cost?

Zutec believes in true project collaboration, so you can add users from your subcontractors to suit your process. This is where we suggest our Per Project or Enterprise pricing models, which become a more cost-effective approach towards collaboration.

Who can setup users on Zutec?

We give this permission to your nominated super-users as part of System Administration during the implementation process.