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Fair Use Policy

Zutec Fair Usage Policy

As part of our commitment to providing a high-quality, fast and reliable service, Zutec has a Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products, specifically:

  • Zutec Cloud Platform
    • Import
    • Export
    • Download
  • Zutec Report Adapters (API)
  • Zutec Webhooks (API)
  • Zutec Integrations

This Fair Usage Policy contains the guidelines for customers’ use of the Zutec SaaS products to ensure that each customer should have a consistently high-quality experience. Zutec takes measures to ensure usage is within reasonable parameters and in accordance with the license (“Fair Use”).

Why do we have a Fair Usage policy?

Zutec offers a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users. The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. However, even though only a very small number of our customers may use the service inappropriately, such activity has the potential to affect the service for others. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.

Customers’ usage of Zutec products is monitored on a continuous basis to ensure Fair Use. Where a customer generates an exceptionally high load over a short period of time, Zutec reserves the right to restrict the volume of transactions to be processed in our service on behalf of that customer in order to protect Zutec’s platform and other customers’ usage.

The Fair Use limit under a standard license is up to 1 GB of files uploaded and downloaded per site per day, and up to 50 import, export or API transactions per site per day.

Zutec understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted by the customer, Zutec request to be informed with as much notice as possible to ensure that service delivery remains consistently high. Please contact your Customer Services manager in the first instance.