The challenge
MYCO Contracts, a leading contractor working across multiple large-scale projects, faced mounting pressure to deliver accurate and consistent O&M handovers.
Their internal teams were stretched thin, relying on manual trackers, email threads, and scattered documentation. This fragmented process made it difficult to maintain consistency, track progress, and meet deadlines, especially when managing several live projects at once.
With no standardised approach across frameworks and limited internal resources, delivering the entire process wasn’t a realistic option. MYCO needed a solution that could take on the workload, bring structure to the process, and support their teams without increasing costs or adding complexity.
The solution
To streamline the process, MYCO implemented Zutec as both a digital platform and a delivery partner. Zutec’s specialist team took ownership of the time-consuming tasks, collating documents, engaging subcontractors, verifying data, and managing uploads into the platform.
Automated dashboards and regular progress reports gave MYCO visibility into project status and package completion, ensuring nothing slipped through the cracks.
The platform was configured to match MYCO’s exact workflows, featuring filters by status, company, and document type. This helped project teams stay organised, confident, and aligned with client expectations throughout each project.
The result
Zutec didn’t just digitise MYCO’s handover process, it resolved the core challenges they faced. By replacing manual trackers and fragmented workflows with a structured, automated system, MYCO eliminated the risk of missed deadlines, incomplete documentation, and last-minute scrambles.
Every document was verified and uploaded with structured metadata, ensuring consistency and standardisation across all projects. Zutec’s delivery team worked closely with MYCO’s project leads to meet client-specific requirements and maintain accuracy at every stage.
The result was a professional, compliant handover delivered on time, without overstretching MYCO’s internal resources or compromising on quality.
“Partnering with Zutec has brought clarity and structure to a process that can be labour-intensive and potentially inconsistent. Their team handled the coordination and uploads while giving us full visibility through dashboards and reports. It’s taken significant pressure off our internal teams and ensured our O&M handovers are accurate, complete, and delivered on time.”